Need to Return a product?

To return a product at Fountain of Beauty, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at Christi@fobtemple.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-254-773-9041
Monday - Friday: 9 a.m. - 6 p.m. CST
 
By e-mail: Christi@fobtemple.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item product name(s)
- Nature of the problem

In general, Fountain of Beauty accepts returns on merchandise from select manufacturers within 15 days. However, Fountain of Beauty reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Fountain of Beauty on returned items, and Fountain of Beauty will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • FOUNTAIN OF BEAUTY
    2001 SO. 57TH STREET
    TEMPLE, TX
    76504

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Fountain of Beauty discretion. Please be aware that specific manufacturers have more restrictive return policies.